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FAQ Section

What is the return policy?

Customers may request a return or exchange within 14 days from the date of delivery. Items must be unused, unwashed, and in their original condition with all tags and packaging attached. Defective or incorrect items must be reported within 48 hours of delivery.

Are any purchases final sale?

Yes. Customized, altered, or made-to-order items are considered final sale and cannot be returned or exchanged unless there is a manufacturing defect or an error from our side.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location. Please note that for personal preference returns or exchanges (like changing color or style), the customer is responsible for shipping fees. However, if the return is due to a manufacturing defect or an incorrect item, Thuraya will cover all shipping costs.